LNE Solutions

Terms and Conditions

Last updated: 5 September 2026

These Terms and Conditions govern the supply of services by LNE SOLUTIONS LIMITED, trading as LNE Solutions ("LNE Solutions", "we", "us" or "our").

Legal company name: LNE SOLUTIONS LIMITED
Company number: 16020836
Registered in: England and Wales
Registered office: 85 Great Portland Street, London, United Kingdom, W1W 7LT
Email: info@lnesolutions.co.uk
Telephone: 020 7046 0410

These Terms apply to consumers, homeowners, landlords, tenants where applicable, managing agents, estate agents, businesses, organisations and other persons instructing LNE Solutions.

Please read these Terms before booking or instructing us to carry out work.

Nothing in these Terms limits or excludes any rights or remedies which cannot lawfully be limited or excluded.

1. Definitions

For these Terms:

"Business Customer" means a person or organisation entering into a contract wholly or mainly for purposes relating to their trade, business, craft or profession.

"Consumer" means an individual entering into a contract wholly or mainly for purposes outside their trade, business, craft or profession.

"Customer" means the individual, business, landlord, agent, organisation or other party instructing us.

"Job" means the inspection, testing, installation, repair, maintenance, certification or other work that we have agreed to undertake.

"Property" means the premises at which the Services are to be carried out.

"Services" means the services supplied or arranged by LNE Solutions under the relevant booking, quotation, work order or agreement.

2. About LNE Solutions

LNE Solutions provides electrical, property maintenance, inspection, testing, certification and property compliance services.

Services may include, depending on the booking:

Not every service shown on our website is necessarily available in every location or at every Property.

3. Scope of the Contract

The contract between LNE Solutions and the Customer consists of:

  1. any written quotation or proposal;
  2. the booking or work order;
  3. any written variations agreed between us;
  4. these Terms and Conditions; and
  5. any specific service terms expressly provided to the Customer.

If there is a conflict, a separately negotiated written agreement or framework agreement will normally take precedence over these general Terms to the extent of that conflict.

The scope of the Job is limited to the work expressly agreed.

4. Quotations

Unless otherwise stated, a quotation is based on the information available to us when it is prepared.

A quotation may be based on information, photographs, reports, descriptions or measurements provided by the Customer without a prior site inspection.

The Customer is responsible for ensuring that information provided to us is accurate so far as reasonably possible.

Unless expressly included, a quotation does not include additional work that becomes apparent only after:

Where further work is required, we will normally provide an additional quotation or obtain approval before undertaking material additional chargeable work.

Quotations remain valid for the period stated on them. Where no validity period is given, we may reconfirm the price if there has been a significant delay before acceptance.

5. Formation of the Contract

A request for a quotation or appointment does not by itself create a contract.

A contract will normally be formed when LNE Solutions:

Electronic acceptance, including email, online booking or other electronic confirmation, may constitute acceptance.

6. Authority to Instruct Us

The person instructing LNE Solutions confirms that they have authority to arrange the Services.

Where the Customer is a landlord, estate agent, managing agent, facilities manager or other representative, we may rely on their confirmation that they have authority to:

Unless agreed otherwise in writing, the person or organisation instructing LNE Solutions is responsible for payment.

7. Prices and VAT

Prices will be shown on the quotation, booking confirmation, service agreement or other written communication.

Where VAT applies, VAT will be charged at the prevailing rate.

Prices provided to Consumers will be presented in accordance with applicable consumer pricing requirements.

Prices quoted to Business Customers may be shown excluding VAT where this is made clear.

Where reasonably known in advance, additional compulsory costs will be disclosed before the booking is confirmed.

Property-specific costs may include matters such as:

We will not impose unexpected additional charges without a proper contractual or legal basis.

8. Payment

Payment terms will be stated on the quotation, invoice, booking confirmation or customer account agreement.

Invoices must be paid by the due date shown on the invoice.

Depending on the nature or value of the work, we may require:

The Customer must notify us promptly if an invoice is genuinely disputed and explain the reason for the dispute.

Undisputed amounts remain payable.

We reserve the right, where lawful and reasonable, to suspend further non-emergency work where invoices are materially overdue.

Business Customers

For Business Customers, we may exercise rights available to us under the Late Payment of Commercial Debts (Interest) Act 1998, including statutory interest and applicable debt recovery costs where the requirements of that legislation are met.

9. Deposits and Materials

A deposit may be required for larger installations, specialist equipment or materials ordered specifically for a Customer.

The amount and payment terms will be stated before the deposit is taken.

Where a Consumer cancels, any amount retained from a deposit will be limited to sums we are lawfully entitled to retain, including reasonable losses actually arising from the cancellation where applicable.

We will not automatically treat every deposit as non-refundable.

Specially ordered, personalised or made-to-order goods may be subject to different cancellation rights where permitted by law.

10. Appointments and Arrival Times

We will make reasonable efforts to attend on the agreed date and within any arrival window given.

Arrival times and completion times are estimates unless expressly agreed as guaranteed.

An engineer may occasionally be delayed by:

Where practical, we will notify the Customer of a significant delay.

A delay does not automatically amount to a breach of contract.

11. Property Access

The Customer is responsible for ensuring that reasonable and safe access to the Property is available at the agreed time.

Where applicable, this includes arranging:

The Customer should ensure that areas requiring inspection or work are reasonably accessible.

We are not required to move substantial furniture, stored belongings or other items where doing so would be unsafe or unreasonable.

12. No Access and Aborted Visits

If our engineer attends but cannot carry out the Job because reasonable access has not been provided, an aborted-visit or no-access charge may apply.

Any fixed no-access charge applicable to a Consumer should be communicated before the booking is completed.

Where no fixed charge has been agreed, any amount claimed will be reasonable and based on our legitimate loss or costs where the law permits us to recover them.

Examples include circumstances where:

We will not charge a Customer for an aborted visit where the failure to attend or carry out the work is our responsibility.

13. Customer Responsibilities

The Customer must provide information that could reasonably affect the safety or performance of the work.

Please tell us about any known:

We may suspend work where we reasonably believe it would be unsafe to continue.

14. Electrical Isolation

Electrical inspections, repairs and installations may require temporary isolation of all or part of the electrical supply.

The Customer should take reasonable precautions before our attendance, including appropriately shutting down sensitive equipment and backing up important data where necessary.

Temporary electrical isolation may affect:

Some equipment may require resetting after power is restored.

We will use reasonable care when isolating and restoring electrical supplies.

Nothing in this section excludes liability resulting from negligence by LNE Solutions.

15. Inspection and Testing

Inspection and testing services are an assessment of the installation or equipment at the time of the inspection.

They do not constitute a guarantee that:

Inspection will be carried out as far as reasonably practicable having regard to:

Unless specifically agreed, inspection does not include destructive investigation.

We will not normally:

Limitations may be recorded on a certificate or report.

16. Electrical Installation Condition Reports

An EICR records the condition of an electrical installation at the time of inspection.

Booking an EICR does not guarantee that the installation will receive a satisfactory outcome.

Our engineers and qualified reviewers must record observations and classifications according to their professional judgement, the condition found and the standards applicable to the inspection.

Where defects are identified, they may be assigned appropriate observation codes or recommendations.

We will not alter a legitimate technical observation merely to make a report satisfactory.

An unsatisfactory EICR does not automatically include remedial work.

Where remedial work is required, LNE Solutions may provide a separate quotation.

The Customer is free to use another suitably competent contractor to undertake remedial work unless a separate contractual arrangement states otherwise.

17. Existing and Hidden Defects

Electrical inspection, testing, repair or installation work may reveal defects that were not previously apparent.

Examples may include:

LNE Solutions is not responsible for an existing defect merely because our engineer discovers it while carrying out another Job.

If an existing condition prevents completion, we will explain the position and may quote separately for the additional work required.

18. Fault Finding

Fault finding involves investigation and cannot always be priced by reference to the eventual repair alone.

Unless a fixed-price diagnostic service has been agreed, fault finding may be charged according to the agreed attendance and labour rate.

We cannot guarantee that every intermittent or concealed fault will be located within a particular period.

Where appropriate, the engineer will explain whether:

19. Remedial Works

Where LNE Solutions carries out remedial work following an inspection, the scope is limited to the items included in the accepted quotation or instruction.

Additional defects found during remedial work may require further authorisation.

Completion of remedial work does not retrospectively alter the condition recorded on an earlier EICR.

Where appropriate, separate certification, documentation or written confirmation of the remedial work will be issued.

20. Additional and Variation Work

Where additional work becomes necessary or is requested by the Customer, we will normally obtain approval before proceeding.

Approval may be given through:

Minor matters necessary to safely complete the agreed work may be carried out where they are reasonably incidental to the original instruction.

Material additional chargeable work will normally require Customer approval.

21. Immediate Safety Risks

If we discover a condition which presents an immediate or potentially serious safety risk, we may take reasonable steps to make the installation safe.

This could include isolating:

Where practicable, the Customer will be informed before action is taken.

We are not required to knowingly leave dangerous equipment energised solely because a Customer prefers it to remain in service.

22. Materials and Equipment

Where LNE Solutions supplies materials or equipment, we will use items we consider suitable for the agreed installation.

Where an exact product has been specified and it becomes unavailable, we will seek agreement before substituting a materially different product.

Products may be subject to manufacturer warranties in addition to any rights the Customer has against LNE Solutions.

Manufacturer warranties are subject to the manufacturer's own conditions.

23. Customer-Supplied Materials

Where we agree to install materials or equipment supplied by the Customer, we are not responsible for defects inherent in those goods.

We remain responsible for carrying out our own work with reasonable care and skill.

If Customer-supplied equipment is:

we may refuse to install it.

Additional attendance or labour resulting from unsuitable Customer-supplied equipment may be chargeable where this has been reasonably agreed.

24. Certificates and Reports

Certificates, reports and other documents are prepared using:

Documents may be provided electronically.

Any stated certificate turnaround time is an estimated service target unless expressly stated to be a contractual deadline.

If we discover an administrative or factual error in a certificate or report, we will correct it where appropriate.

We may retain records of inspection results and certificates in accordance with our legal, regulatory, insurance and business requirements.

25. Photographs, Videos and Job Evidence

Our engineers may take photographs, videos or other evidence where reasonably necessary for legitimate business purposes.

These may be used to:

Photographs and other information containing personal data will be processed in accordance with our Privacy Policy.

We will not use identifiable photographs of a Customer's home for unrelated public marketing where consent or another appropriate lawful basis is required and has not been obtained.

26. Engineers and Subcontractors

Services may be undertaken by:

We may choose the person attending based on:

Where LNE Solutions has contracted directly to supply the service, the use of a subcontractor does not by itself remove our contractual responsibilities to the Customer.

Certain specialist services may instead be expressly arranged through a separate third-party provider. Where that occurs, the contractual arrangement will be made clear.

27. Standard of Service

LNE Solutions will provide Services with reasonable care and skill.

Where the Customer is a Consumer, statutory rights under the Consumer Rights Act 2015 and other applicable legislation remain unaffected.

Where Services do not conform to statutory requirements, Consumers may have legal remedies including repeat performance or an appropriate price reduction depending on the circumstances.

Nothing in these Terms seeks to remove those rights.

28. Workmanship and Defects

If the Customer reasonably believes there is a problem with work carried out by LNE Solutions, they should notify us as soon as reasonably practicable.

We must be given a reasonable opportunity to:

Where a defect results from our workmanship, we will deal with it in accordance with the Customer's applicable legal and contractual rights.

This does not cover failures caused solely by matters such as:

Where one of those causes applies, further work may be chargeable.

29. Competent Person and Warranty Schemes

Where particular electrical work qualifies for notification, competent-person certification or an insurance-backed warranty, any applicable scheme requirements and separate scheme conditions will apply.

Eligibility for any third-party warranty or scheme protection depends on the particular work and the rules of the relevant scheme.

Nothing on our website should be interpreted as stating that every type of Job automatically qualifies for every available warranty scheme.

30. Consumer Cancellation Rights

This section applies where the Customer is a Consumer and applicable consumer cancellation legislation gives them a right to cancel.

Where a qualifying service contract is concluded:

the Consumer will generally have 14 days after the day on which the contract is entered into in which to cancel without giving a reason.

The Consumer may tell us they wish to cancel using:

Email: info@lnesolutions.co.uk
Telephone: 020 7046 0410
Post: LNE SOLUTIONS LIMITED, 85 Great Portland Street, London, United Kingdom, W1W 7LT

A model cancellation form appears at the end of these Terms.

The Consumer is not required to use that form as long as they clearly communicate the decision to cancel.

31. Starting Work During the 14-Day Cancellation Period

Customers frequently require inspections, repairs and electrical work to take place sooner than 14 days after booking.

Where applicable law requires it, we will ask the Consumer to expressly request that we start providing the service before the cancellation period expires.

For an off-premises contract, the request may need to be provided on a durable medium.

If the Consumer has properly requested early performance and then cancels after work has begun, the Consumer may be required to pay an amount proportionate to the Services provided up to the time of cancellation.

If the service has been fully performed during the cancellation period following the Consumer's express request and required acknowledgement, the right to cancel the service may end once the service has been fully performed.

These provisions operate only to the extent permitted by applicable law.

32. Urgent Repairs

Different cancellation rules may apply where a Consumer has specifically requested a visit for urgent repair or maintenance.

Any legal exception applies only to the work covered by that exception.

Additional goods or services supplied beyond the urgent work requested may remain subject to ordinary consumer cancellation rules.

33. Refunds Following Statutory Cancellation

Where a Consumer validly exercises a statutory cancellation right and is entitled to a refund, we will provide the refund within the period required by applicable law.

Where appropriate, deductions may be made for Services already supplied at the Consumer's express request where legislation permits this.

Refunds will normally be made using the original payment method unless otherwise agreed.

34. Other Cancellations and Rescheduling

Outside any statutory cancellation right, Customers should give us as much notice as reasonably possible if an appointment needs to be cancelled or rearranged.

Any cancellation or rescheduling charge must have been properly communicated and will be applied reasonably.

Where legally applicable, a charge may reflect losses directly caused by the cancellation, such as:

We will take reasonable steps to reduce avoidable losses.

A cancellation charge is not intended to operate as a penalty.

Business Customers may be subject to different cancellation terms where these have been expressly agreed in a quotation, service agreement or framework contract.

35. Cancellation or Suspension by LNE Solutions

We may reasonably cancel, suspend or postpone Services where:

We will notify the Customer as soon as reasonably practicable.

Where LNE Solutions cancels a Consumer Job without providing the contracted Service and the Customer is entitled to a refund, the appropriate refund will be provided.

36. Return Visits

Completion may occasionally require more than one visit.

A further attendance may be chargeable where it results from circumstances outside our responsibility, including:

Where a return visit is necessary solely because of defective workmanship for which LNE Solutions is responsible, the Customer will not be charged simply for us to correct that workmanship.

37. Complaints

We want the opportunity to investigate and resolve concerns.

Complaints should be sent to:

Email: info@lnesolutions.co.uk
Telephone: 020 7046 0410

or in writing to:

LNE SOLUTIONS LIMITED
85 Great Portland Street
London
United Kingdom
W1W 7LT

Please provide, where available:

We may need to arrange an inspection or return visit before reaching a conclusion.

Nothing in this complaints procedure restricts any statutory rights.

38. Liability – Consumers

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

This includes liability for:

Where the Customer is a Consumer, LNE Solutions is responsible for loss or damage that is a foreseeable result of our breach of contract or our failure to use reasonable care and skill.

LNE Solutions is not responsible for losses that were not reasonably foreseeable.

Where the Customer enters into the contract as a Consumer, we are not responsible for purely commercial losses such as loss of profit or loss of business opportunity.

39. Liability – Business Customers

This section applies only to Business Customers.

Nothing excludes liability for:

Subject to the above, and to the extent permitted by law, LNE Solutions will not be liable to a Business Customer for indirect or consequential loss or for loss of:

where such loss is not a direct result of the relevant breach.

Any specific liability limit contained in a separately negotiated quotation, framework agreement, tender or commercial contract will apply according to its terms.

Nothing in this section is intended to exclude liability to an extent that would be unreasonable or unenforceable under applicable law.

40. Loss of Data and Sensitive Equipment

The Customer is responsible for maintaining appropriate backups of important electronic data.

Where electrical isolation is necessary, Customers should safely shut down computers, servers and sensitive equipment before work begins where reasonably practicable.

We do not exclude responsibility for damage caused by our negligence.

However, we are not responsible for pre-existing data loss, defective equipment or failures that would have occurred independently of our work.

41. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by an event outside our reasonable control.

Such events may include:

We will make reasonable efforts to minimise disruption and resume performance where practicable.

This section does not remove any statutory refund or cancellation rights that apply.

42. Personal Information

We process personal information in accordance with applicable data protection law and our Privacy Policy.

Our Privacy Policy is available at:

https://lnesolutions.co.uk/privacy.html

The Privacy Policy explains how we collect, use, retain and protect information and how individuals can exercise applicable data protection rights.

43. Electronic Communications and Documents

The Customer agrees that, unless otherwise required by law or agreed in writing, we may communicate electronically.

This may include:

The Customer is responsible for providing a correct email address and contact information.

44. Website Information

We make reasonable efforts to keep information on our website accurate.

However, general website information:

Electrical and property compliance requirements may depend on:

45. Website Prices

Prices displayed on the website may change from time to time.

Once we have entered into a contract at an agreed price, a later website price change does not retrospectively alter that contractual price.

Some properties or jobs may require an individual quotation.

46. Website Availability

We do not guarantee uninterrupted availability of our website, online booking system or other digital services.

We may temporarily suspend them for:

47. Mobile Applications and Customer Portals

LNE Solutions may provide mobile applications, engineer applications, customer portals or other digital services.

Separate application terms may apply where displayed.

Information processed through an application or portal will be handled in accordance with our Privacy Policy and applicable law.

48. Intellectual Property

Unless otherwise indicated, intellectual property in original LNE Solutions website content, branding, graphics and materials belongs to LNE Solutions or is used under an appropriate licence.

Customers may use certificates, reports, quotations and other Job-specific documents for the legitimate purposes for which they were supplied.

Website content may not be reproduced or commercially exploited without permission except where permitted by law.

49. Third-Party Websites and Services

Our website may contain links to services or websites operated by third parties.

LNE Solutions does not control those websites and is not responsible for their content, availability, security or privacy practices.

A link does not necessarily mean that we endorse every statement, service or product available on that website.

50. Assignment

LNE Solutions may use employees, engineers and subcontractors to perform its obligations.

A Consumer's statutory rights will not be reduced by any transfer or subcontracting arrangement.

Business Customers may not transfer a contract to another party without our written agreement where this would materially affect our rights or obligations.

51. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to the contract does not have a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

This does not affect any right or remedy available independently of that Act.

52. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary where legally possible.

The remaining provisions will continue to apply.

53. Waiver

If either party does not immediately enforce a contractual right, that does not necessarily mean that the right has been waived.

A waiver relating to one event does not automatically apply to another event.

54. Changes to These Terms

We may update these Terms from time to time.

The version that generally applies to a Job will be the version forming part of the contract when that Job was agreed.

We will not retrospectively change an existing Consumer contract simply by changing the Terms displayed on our website.

The latest website version will show its last updated date.

55. Entire Agreement – Business Customers

For Business Customers, the written contract, accepted quotation, work order, agreed variations and these Terms constitute the agreement relating to the relevant Services, except where another written framework or commercial agreement applies.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

This section does not operate to exclude statutory rights applicable to Consumers.

56. Governing Law

These Terms and contracts entered into under them are governed by the laws of England and Wales.

Consumers

If the Customer is a Consumer, this provision does not deprive them of mandatory legal protections or any applicable right to bring proceedings in another court available to them under consumer law.

Business Customers

For Business Customers, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.

57. Contact Details

For questions regarding these Terms, bookings, Services or complaints, contact:

LNE SOLUTIONS LIMITED
Company number: 16020836
85 Great Portland Street
London
United Kingdom
W1W 7LT

Email: info@lnesolutions.co.uk
Telephone: 020 7046 0410

Website: https://lnesolutions.co.uk/

Model Consumer Cancellation Form

Use this form only if you wish to cancel a contract and you have a legal right to do so.

To:
LNE SOLUTIONS LIMITED
85 Great Portland Street
London
United Kingdom
W1W 7LT

Email: info@lnesolutions.co.uk

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

Service:

Property address:

Booking/job reference:

Date booked:

Customer name:

Customer address:

Customer email:

Signature:
(only required if this form is submitted on paper)

Date: