Privacy Policy
LNE SOLUTIONS LIMITED ("LNE Solutions", "we", "us" or "our") respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal information in connection with:
- our website;
- enquiries and bookings;
- electrical, maintenance and compliance services;
- our internal systems; and
- the LNE Solutions Engineer App.
The LNE Solutions Engineer App is an internal operational application intended only for authorised LNE Solutions engineers, employees, contractors and authorised personnel.
It is not a public customer application and members of the public cannot create Engineer App accounts.
1. Who We Are
The data controller is:
LNE SOLUTIONS LIMITED
Company number: 16020836
Registered in England and Wales
Registered office:
85 Great Portland Street
London
United Kingdom
W1W 7LT
Email: info@lnesolutions.co.uk
Telephone: 020 7046 0410
Website:
2. Data Protection Law
We process personal information in accordance with applicable UK data protection law, including:
- the UK General Data Protection Regulation (UK GDPR);
- the Data Protection Act 2018;
- the Data (Use and Access) Act 2025; and
- the Privacy and Electronic Communications Regulations where applicable.
We aim to process personal information lawfully, fairly, transparently and only for legitimate and necessary purposes.
3. Who This Privacy Policy Applies To
This Privacy Policy may apply to:
- customers;
- landlords;
- tenants and occupants;
- property owners;
- managing agents;
- estate agents;
- facilities managers;
- customer representatives;
- website visitors;
- prospective customers;
- employees;
- engineers;
- contractors;
- subcontractors;
- prospective employees; and
- other individuals whose personal information is included in a job, property, certificate, report or communication.
4. The LNE Solutions Engineer App
The LNE Solutions Engineer App is used to support the delivery and management of LNE Solutions jobs.
It may allow authorised engineers to:
- view assigned jobs;
- view job addresses;
- view relevant customer and property information;
- view appointment information;
- receive job instructions;
- update job status;
- record attendance;
- check in or check out of jobs;
- record works carried out;
- enter inspection and test results;
- complete forms and checklists;
- add engineer notes;
- take and upload photographs;
- take and upload videos where required;
- upload documents;
- produce or assist in producing certificates and reports;
- record materials or remedial requirements;
- record mileage or travel information;
- receive operational notifications; and
- communicate information relating to jobs.
The Engineer App is not intended for use by customers or members of the public.
Engineer accounts are created, authorised and administered by LNE Solutions.
There is no public self-registration process for Engineer App accounts.
5. Personal Information About Engineers and Staff
When an engineer, employee, contractor or authorised worker uses our systems or Engineer App, we may process information including:
Identity information
This may include:
- name;
- employee or contractor identifier;
- role;
- job title;
- engineer status; and
- relevant professional or competency information.
Contact information
This may include:
- email address;
- telephone number; and
- work contact information.
Account information
This may include:
- username;
- internal account identifier;
- authentication information;
- account permissions;
- login activity; and
- security information.
Passwords should be stored in an appropriately protected form and we do not intend to store readable passwords.
Job and scheduling information
This may include:
- assigned jobs;
- appointment dates;
- scheduled times;
- arrival information;
- completion information;
- job status;
- work undertaken;
- engineer notes;
- inspection information; and
- job history.
Attendance information
Where used, this may include:
- job arrival time;
- check-in time;
- check-out time;
- completion time; and
- related operational records.
Mileage and travel information
Where this functionality is used, we may process:
- business mileage;
- journey details;
- job-to-job travel information;
- mileage claims; and
- associated expense information.
Photographs and videos
Engineers may use the Engineer App to take or upload photographs and videos required as evidence of:
- the condition of an installation;
- electrical equipment;
- defects;
- test results;
- completed works;
- property compliance matters;
- remedial requirements; or
- other relevant job information.
Device and technical information
When the Engineer App is used, our systems or technology providers may process technical information such as:
- device type;
- operating system;
- app version;
- IP address;
- device identifiers where required;
- login information;
- crash information;
- diagnostic information;
- security events; and
- application performance information.
We use this information where necessary to operate, secure, support and improve the application.
6. Location Information
Certain Engineer App functions may use location information where location functionality has been enabled.
This may be required for legitimate operational functions such as:
- confirming attendance at a job;
- check-in and check-out;
- recording business journeys;
- mileage administration;
- identifying the location of work undertaken;
- supporting engineer scheduling;
- preventing inaccurate job records; or
- protecting legitimate business and customer interests.
Where precise or background location functionality is used, LNE Solutions will seek to configure its use so that it is proportionate to the legitimate operational purpose.
The Engineer App is not intended to be used for covert monitoring of engineers.
Location information should not be used to continuously monitor an engineer's private activities when they are not carrying out work for LNE Solutions unless there is an exceptional lawful reason which has been clearly communicated.
Where device permissions are required for location functionality, those permissions may be controlled through the device or application settings, although disabling required permissions may prevent certain job functions from operating correctly.
7. Customer and Property Information Within the Engineer App
Although customers do not use the Engineer App themselves, engineers may need access to personal information relating to a customer, tenant, occupant or property in order to carry out a job.
This may include:
- customer name;
- landlord name;
- tenant or occupant name where necessary;
- telephone number;
- email address;
- property address;
- appointment information;
- access instructions;
- relevant property information;
- job instructions;
- reported faults;
- service history;
- certificate information;
- inspection information;
- photographs;
- videos;
- test results;
- signatures where required;
- reports;
- customer communications; and
- other information necessary to complete the requested work.
Engineers should only access information necessary for the performance of their duties.
8. Photographs and Job Evidence
Photographs and videos are particularly important for electrical, maintenance and property compliance work.
We may process photographic or video evidence to:
- record the condition found;
- record electrical defects;
- provide evidence supporting an EICR;
- document test results;
- demonstrate remedial requirements;
- demonstrate completed work;
- record equipment details;
- support certification;
- obtain technical advice;
- assist our Qualified Supervisor or technical team;
- manage quality assurance;
- respond to customer queries;
- investigate complaints;
- resolve disputes; or
- meet contractual, regulatory or insurance requirements.
Engineers should avoid deliberately capturing individuals or unrelated private information unless doing so is necessary for the legitimate purpose of the job.
Where possible, personal possessions, documents or unrelated private areas should not be photographed unnecessarily.
9. How We Obtain Personal Information
We may receive personal information:
- directly from you;
- from customers;
- from landlords;
- from estate agents;
- from managing agents;
- from property managers;
- from employers or authorised representatives;
- through our website;
- through telephone calls;
- through email;
- through online bookings;
- through our Engineer App;
- from our engineers;
- from certificates and reports;
- from authorised contractors;
- through our operational systems; and
- automatically from devices and technical systems where necessary.
10. How We Use Personal Information
We may use personal information for purposes including:
Providing our services
This includes:
- arranging appointments;
- scheduling engineers;
- attending properties;
- carrying out inspections;
- carrying out electrical work;
- carrying out repairs;
- carrying out remedial works;
- producing certificates;
- preparing reports;
- providing quotations; and
- completing customer instructions.
Managing engineers and operations
This may include:
- allocating jobs;
- managing schedules;
- confirming attendance;
- managing workloads;
- monitoring job progress;
- communicating job information;
- maintaining job records;
- managing mileage;
- managing expenses;
- technical supervision;
- quality control; and
- operational administration.
Health, safety and compliance
We may process information where necessary to:
- maintain appropriate safety records;
- investigate incidents;
- comply with health and safety requirements;
- maintain electrical compliance records;
- meet certification requirements; and
- protect customers, engineers and other individuals.
Customer service
This may include:
- responding to enquiries;
- dealing with complaints;
- investigating job issues;
- providing copies of certificates;
- answering technical queries; and
- communicating job updates.
Finance and administration
This may include:
- invoicing;
- payment administration;
- financial records;
- expenses;
- mileage claims;
- accounting;
- debt recovery; and
- audit requirements.
Security and fraud prevention
This may include:
- account security;
- authentication;
- preventing unauthorised access;
- identifying misuse;
- investigating suspicious activity;
- protecting company systems; and
- protecting customer information.
Legal purposes
We may process information where necessary to:
- comply with our legal obligations;
- respond to legal claims;
- establish or defend legal rights;
- respond to regulators;
- respond to lawful requests from authorities; or
- maintain records required by law.
11. Our Lawful Bases for Processing
We only process personal information where we have an appropriate lawful basis.
Depending on the circumstances, we may rely on:
Contract
Processing may be necessary to:
- provide services a Customer has contracted with us to provide;
- administer an employment or contractor relationship; or
- take steps requested before entering into a contract.
Legal obligation
We may process information where necessary to comply with obligations relating to matters such as:
- employment;
- taxation;
- accounting;
- health and safety;
- electrical work;
- regulatory compliance; and
- legal record keeping.
Legitimate interests
We may process information where necessary for legitimate interests pursued by LNE Solutions or another party and those interests are not overridden by an individual's rights and freedoms.
Our legitimate interests may include:
- operating our electrical and property services business;
- allocating and managing jobs;
- managing our workforce;
- maintaining accurate job records;
- protecting customers;
- protecting our engineers;
- quality assurance;
- preventing fraud;
- securing our systems;
- maintaining evidence of work;
- dealing with complaints;
- recovering debts; and
- protecting or exercising legal rights.
Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and whether the individual's rights outweigh our interests.
Consent
We will only rely on consent where it is genuinely appropriate and the individual has a real choice.
We do not generally rely on employee consent as the legal basis for routine workforce administration or necessary operational processing.
Consent may, for example, be appropriate for certain optional website technologies or optional activities where the law requires or permits it.
12. Worker Monitoring and Operational Records
Some information generated through the Engineer App could be considered worker monitoring information.
This may include:
- job status;
- attendance times;
- check-in and check-out information;
- location information where enabled;
- mileage;
- work completed;
- app activity relevant to company security; and
- job evidence.
We use such information only where there is a legitimate operational, safety, contractual, security or legal reason to do so.
We aim to make any monitoring:
- transparent;
- necessary;
- proportionate;
- relevant to work activities; and
- limited to the information reasonably required.
The Engineer App should not be used as a tool for unjustified or covert surveillance of employees or contractors.
13. Who We Share Personal Information With
We may share information where necessary with:
Customers and authorised representatives
Relevant job information, reports, certificates, test results and job evidence may be shared with:
- the person who instructed the work;
- property owners;
- landlords;
- authorised managing agents;
- estate agents;
- facilities managers; or
- other authorised representatives.
We do not ordinarily provide customers with unnecessary private information about our engineers.
Engineers and authorised staff
Job information may be shared internally with those who reasonably need it to carry out their work.
Contractors and specialists
Where another authorised contractor or specialist is required to assist with a job, relevant information may be shared where necessary.
Technology providers
We may use technology providers to support functions including:
- cloud hosting;
- databases;
- file storage;
- authentication;
- email;
- communications;
- push notifications;
- mapping;
- application hosting;
- analytics;
- security;
- crash reporting;
- data backup; and
- IT support.
Such providers should only process personal information in accordance with our instructions or their own lawful responsibilities, as applicable.
Professional advisers
We may share information where necessary with:
- accountants;
- solicitors;
- insurers;
- auditors;
- certification bodies; and
- professional advisers.
Authorities and regulators
Information may be disclosed where lawfully required to:
- courts;
- police;
- government departments;
- regulatory bodies;
- tax authorities; or
- other competent authorities.
14. Selling Personal Information
LNE Solutions does not sell personal information to advertisers or data brokers.
We do not provide Engineer App information to third parties for unrelated advertising purposes.
15. Advertising and the Engineer App
The LNE Solutions Engineer App is an internal business application.
We do not intend to use Engineer App information to provide personalised third-party advertising to engineers.
We do not intend to track engineers across unrelated third-party applications or websites for advertising purposes.
16. International Data Transfers
Some technology providers, support services or authorised personnel may process or access information from outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure an appropriate legal mechanism and level of protection is in place as required by UK data protection law.
Depending on the circumstances, this may include:
- UK adequacy regulations;
- approved contractual safeguards;
- the UK International Data Transfer Agreement;
- an applicable UK Addendum; or
- another lawful transfer mechanism.
We also consider the security and privacy practices of relevant service providers.
17. How Long We Keep Information
We do not intend to retain personal information indefinitely.
Information is retained for as long as reasonably necessary for the purpose for which it was collected and to meet applicable:
- contractual requirements;
- accounting requirements;
- taxation requirements;
- employment requirements;
- electrical certification requirements;
- professional requirements;
- insurance requirements;
- health and safety requirements;
- legal limitation periods; and
- regulatory obligations.
Different categories of information may therefore have different retention periods.
Job records, reports and certificates may need to be retained after a job has been completed because they form part of our professional and compliance records.
Engineer account access will normally be disabled when an individual no longer requires access to LNE systems.
Disabling an Engineer App account does not necessarily mean that all historic job records completed by that engineer will be deleted.
We may need to retain those records for legitimate business, contractual, safety, certification or legal purposes.
Where information is no longer required, we aim to securely delete, anonymise or otherwise dispose of it.
18. Engineer Accounts and Account Closure
Engineer App accounts are administered by LNE Solutions.
The app does not provide public users with the ability to create personal consumer accounts.
Where an engineer leaves the business or no longer requires access:
- access may be suspended or removed;
- authentication credentials may be disabled; and
- the active user account may be closed.
Historic job information associated with that user may be retained where necessary for legitimate operational, contractual, certification or legal purposes.
Engineers may contact:
with questions concerning their personal information.
19. Data Security
We take reasonable technical and organisational steps to protect personal information against:
- unauthorised access;
- accidental loss;
- destruction;
- alteration;
- unauthorised disclosure; and
- misuse.
Measures may include, where appropriate:
- access controls;
- individual user accounts;
- authentication;
- role-based permissions;
- encrypted communications;
- secure hosting;
- backups;
- logging;
- security monitoring;
- software updates; and
- staff access restrictions.
No electronic system can be guaranteed to be completely secure, but we aim to use measures appropriate to the nature and risk of the information processed.
20. Engineer Responsibilities
Engineers and authorised users of the LNE Solutions Engineer App must take reasonable steps to protect information accessible through the application.
Users should:
- keep account credentials secure;
- not share passwords or authentication credentials;
- secure devices appropriately;
- report lost or stolen devices promptly;
- not deliberately access jobs they are not authorised to access;
- not copy customer information for unrelated purposes;
- avoid unnecessary photographs of private information;
- only use customer information for legitimate job purposes; and
- promptly report suspected data breaches or security incidents.
Customer information obtained through the Engineer App must not be used for an engineer's personal purposes.
21. Data Breaches
If we become aware of a personal data breach, we will investigate it and take appropriate action.
Where required by law, we will notify the Information Commissioner's Office and affected individuals within the applicable legal requirements.
Engineers and staff should report suspected security or privacy incidents to LNE Solutions as soon as possible.
22. Your Data Protection Rights
Depending on the circumstances and applicable law, individuals may have rights including:
Right of access
You may request information about personal information we hold about you and request a copy.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
In certain circumstances, you may ask us to delete personal information.
This right is not absolute and we may need to retain information where we have a lawful reason to do so.
Right to restriction
In certain circumstances, you may ask us to restrict the way we process personal information.
Right to object
Where processing is based on certain legitimate interests, you may have the right to object.
Right to data portability
In certain circumstances, you may have the right to receive personal information in a portable format.
Rights concerning automated decision-making
Where applicable, individuals may have rights concerning decisions based solely on automated processing which produce legal or similarly significant effects.
Not every right applies to every type of processing.
To exercise a data protection right, contact:
We may need to verify your identity before responding.
23. Automated Decision-Making
We do not intend to use the Engineer App to make solely automated decisions about engineers which have legal or similarly significant effects without appropriate safeguards and a lawful basis.
Operational tools may automatically:
- calculate information;
- sort jobs;
- generate notifications;
- display schedules; or
- process job data.
This does not necessarily constitute solely automated decision-making with a legal or similarly significant effect.
If our use of automated decision-making materially changes, we will update our privacy information where required.
24. Website Visitors
When you visit our website, certain technical information may be processed automatically.
This can include:
- IP address;
- browser information;
- device information;
- pages visited;
- approximate technical location;
- website interaction information; and
- security information.
We may use this information for:
- website operation;
- security;
- troubleshooting;
- analytics;
- performance monitoring; and
- improving our website.
25. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Some technologies are necessary to:
- operate the website;
- maintain security;
- remember necessary settings; or
- provide functionality requested by the user.
Where consent is legally required for non-essential cookies or similar technologies, we will seek appropriate consent.
Users can also manage cookies using their browser settings.
26. Enquiries and Contact Forms
If you contact us through:
- our website;
- email;
- telephone;
- a contact form; or
- another communication channel,
we may process information such as:
- your name;
- telephone number;
- email address;
- property address;
- company name;
- details of your enquiry; and
- communications with us.
We use this information to respond to the enquiry, provide quotations and administer potential or existing services.
27. Special Category Information
We do not ordinarily need special category personal data for the general operation of the Engineer App.
However, special category information could occasionally arise in employment, health and safety or incident-related circumstances.
If we process special category information, we will only do so where there is an appropriate lawful basis and an additional condition under applicable data protection law.
Engineers should not record unnecessary medical, health or other sensitive personal information about customers or occupants within job notes.
28. Children
The LNE Solutions Engineer App is not intended for use by children.
We do not knowingly provide Engineer App accounts to children.
A job may occasionally concern a Property occupied by children, but engineers should not collect children's personal information unless it is genuinely necessary for the relevant service, safety requirement or legal purpose.
29. Links to Other Websites
Our website may contain links to third-party websites.
We do not control the privacy practices of independent third-party websites and their own privacy policies will apply.
30. Complaints About Personal Information
If you have concerns about how we use personal information, please contact us first so we have an opportunity to investigate.
Contact:
LNE SOLUTIONS LIMITED
85 Great Portland Street
London
United Kingdom
W1W 7LT
Email: info@lnesolutions.co.uk
Telephone: 020 7046 0410
You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).
Further information is available at:
31. Changes to This Privacy Policy
We may update this Privacy Policy where:
- our services change;
- the Engineer App changes;
- our technology changes;
- our processing activities change; or
- legal or regulatory requirements change.
The date at the top of this page identifies when the Privacy Policy was last updated.
Where a material change directly affects engineers or other individuals, we may provide additional notice where appropriate.
32. Contact Us
Questions about this Privacy Policy or the way LNE Solutions processes personal information should be sent to:
LNE SOLUTIONS LIMITED
Company number: 16020836
85 Great Portland Street
London
United Kingdom
W1W 7LT
Email: info@lnesolutions.co.uk
Telephone: 020 7046 0410
Website: